Customer Testimonials
Parts and service departments are top notch! Always friendly and go the extra mile to help keep you in the water! There my go to marine Center in Kelowna!
There is no equal to the service and knowledge you get here. I bought my first Sea Ray 205 sport here yesterday. Everyone involved Dale, Chris, Brad and Mason were all the guys I dealt with while buying this boat. Everyone made sure I felt comfortable, made sure I had what I needed as a first time boat buyer and answered all my questions without fail. Mason took my new bride and I out in the boat and showed us all things boat and driving. He even gave me his number if I had an issue with anything on the water. ...
My boat was involved in a building collapse last winter and the damages to the tower pillars and windshield section were enough to make a grown man cry. Brought my boat to dockside and from the day I brought it in to the day I picked it back up, Conner and the staff at Dockside were amazing to deal with. I was given regular updates on the status of my repairs and they worked due diligently to get my boat back to its beauty. The day I picked it up, I couldn’t believe the detail and finish of my ...
In the spring I bought a used 2020 Malibu LSV in a private sale. After a season on the water, I realized there were a few glitches that needed to be addressed, some maybe my lack of experience with surfboats, so I decided to make the drive from the Kootenays to Dockside, my closest Malibu dealer. The experience was worth the drive. Daniela is simply exceptional as the customer facing side of the service department. She is knowledgeable, quick to respond, with a clear and friendly communication style sprinkled with considerable humour and positive energy. She is an outstanding representative for ...
Grey service, thorough, got us a quote before doing the work and waited for our approval before moving forward. They made suggestions and gave us options on repair! I would highly recommend!
We bought a used boat from Dockside. The staff and everyone we dealt with were just excellent. The boat was cleaned up beautifully and the service was incredible. I can’t imagine dealing with anyone else!
I would like to thank Taylor for his great work ethic, no matter what the concern is he is happy to facilitate by visiting your boat and trouble shooting to find a solution. He always completes the work that he has committed to in a professional and timely manner. Taylor is happy to review your bill personally and explain each and every item that was charged. I would recommend Taylor and his team as being the best service team in the Okanagan.
Thank you Taylor Doll for the exceptional service you provide every time we have our boat serviced. Your tremendous knowledge, work ethics, honesty and genuineness is first class. Anyone looking for a boat or has questions on repairs must see Taylor. You will always receive customer service beyond your expectations. As a result, Taylor saved us from a potential situation on the water because of his care and pro-activeness of our boat needs. He and his staff member Conner provided immediate and excellent assistance on resolving our issue. Superb.
We just purchased our first boat today and we were so pleased with all of the staff there. They went above and beyond. Mason Rice was fantastic and we recommend him for any sales enquiries. Thanks!!!
Great people to deal with.
The device department were very helpful with information and options for my boat repairs.
Thanks to Mason for a wonderful experience purchasing our new bow rider boat. Trade in went smoothly & Mason was entirely attentive to ensure we were happy with our new Chapparel. Great customer service and we couldn’t be happier!!
We purchased our Harris Pontoon boat from Steve. He was awesome to deal with. We absolutely love our boat. We had some challenges and a few glitches. Taylor came out to fix the issues and replaced the stereo. Both Steve and Taylor were incredible. We are so impressed with the level of service and their follow up. Can’t say enough positive things about our experience with Dockside. Thank you for your professionalism and prompt attention. Sincerely, Gord & Lisa Schmidt
Wow ! Cannot say enough about how i was helped to get my boat up and running for the holiday weekend . Had no instrumentation and no guages working . Dropped by to ask a question and was offered suggestions and told if it didnt work to bring the boat over as the gentleman thought it to be a simple fix . Later i brought it by and waited to speak to the same guy . He came out to troubleshoot and it did not take long for him to find the problem . I was going to contact the management team to praise and thank ...
Having the additional luxury of the carts was the perfect addition to the end of an amazing day on the beautiful okanagan lake
Friendly counter staff, gave me some advice to try no pressure to want me to bring it in. Ended up bringing it in anyways. Dealt with Conner who was friendly to work with gave me the honest run down on the problem and had it fixed. I own a surf boat with teenage boys that I don't get to see much of, just the bills. So don't have a lot of spare money to spend. So it was great to see it was a simple and inexpensive fix.
I have been a proud and grateful customer of Dockside Marine in Kelowna for over 10 years, and I can't praise them enough for their exceptional service and extraordinary generosity. This review is long overdue, but it's never too late to acknowledge a business that consistently goes above and beyond. One incident that truly stands out in my mind is when I lost the keys to my glove box. I was worried about the hassle and expense of getting a replacement, but the team at Dockside Marine surprised me with their incredible support. They immediately sprang into action, utilizing ...
Dockside Marina team, I want to give a huge shout out to the Dockside Marina team for all their hospitality and awesomeness. Each one of you played a part in making our dreams come true from the moment I contacted Dockside Marina to driving away with our dream boat. Mason, you were a superstar from the start to finish line. I appreciate all you did for us by being helpful, respectful, funny, and very approachable. It was awesome each time I came back to Dockside to look at the boat before taking it home, you would have the boat uncovered, ...
We couldn't be happier with the quality of the work we had done. The attention to detail, the proactive communication and advice all made for a great experience and confirmed that we made the right choice in having Dockside take care of our boat. A great team and a big shout out to Taylor and Conner for making our project list happen!
Very impressed with dockside marine Mason was the best sales representative we have ever dealt with! What he said he would do, he did! The whole team was friendly, very helpful, and we will tell all our friends to buy their next boat here! Unbeatable staff and service!!!
I have been using Dockside Marine for over 5 years. I have found them to be okay for sales and service. They always seemed to be more interested in sales rather than service - until recently. Dockside was sold last fall and the new owners recruited Taylor Doll as the new Operations Manager. There was been a significant uptick in morale and a culture shift to be more service focussed. So far this year, I am very pleased with "new" Dockside Marine. I hope they keep this up as my experience with Dockside has been much improved. Thanks
I’ve dealt with Dockside Marine quite a few times now, and have always had a good experience. Whether it’s purchasing, selling, or servicing I would recommend Dockside over and over. They are honest, do quality work and even look out for their customers which seems to be more and more rare these days. I’ve recently had the pleasure of dealing with Mason Rice from sales and again have had a great experience. Thank you Mason for everything you have done, and I look forward to dealing with you guys in the future.
Every once in a while you want to give credit where credit is due. We bought a new Sea Ray Sundancer 350 and got it brought up from California last spring. Arriving at Dockside they had the equipment and staff to unload, launch, winter store, maintain, and safely return it to the waters this spring. My hat goes off to Taylor and his team of professionals who have looked after our boat so far. Taylor is currently working with Sea Ray on some warranty issues and I am confident he will satisfy me once again. Hoping that eventually they get the ...
Five stars from me…As I start my 'storey' about my experience with Dockside Service Department, you will wonder why I gave them 5 Stars... Read on and you will see why they deserve my rating. I took my boat in to Dockside early Sept 2022 for low compression (2 cylinders) in the right engine. For over a month the boat just sat there; nothing happened while we had beautiful fall weather and I had no boat! Finally, when the heads were removed, they miss-diagnosed the problem. (K&S Engine shop in Kelowna, quickly diagnosed the correct problem and fixed the heads &...
Can’t say enough how we have appreciated the service, communication and attention to detail from everyone we have dealt with at Dockside. We would recommend to absolutely anyone!
I had the pleasure of purchasing a new pontoon boat from Dockside Marine Centre this spring and it was really a wonderful experience. Mason Rice was our salesperson and he was truly a joy to deal with. He addressed all our questions in a timely manner and ensured we had everything we needed to get out on the water this summer. All the other staff and management were super as well. I don’t think one would go wrong using this retailer to fill your boating needs. Also a bonus for us they stored our boat for a few months ...
Fantastic experience purchasing a boat from Dockside. Thank you, Dale, for all of your expertise and customer care, and kudos to Chris for great service as well. Highly recommended! This team ensured that we were well informed and they definitely went the extra mile! -Ken and Alisa Barnes
Huge thanks to Mason at Dockside for an amazing experience purchasing our boat! He was great to deal with and I can honestly say that it was one of the best experiences purchasing at Dockside with Mason!
Just a few loose ends. I requested a quote for a port window screen replacement but did not receive. I will do the repair. Information not put on the file as to location of the trailer ( the boat was floated and installed in my slip) These are small things and I understand. The trailer will be located this week so I can remove. Thanks again for the help.
I was on the search for a new outboard motor, I had called and talked to many other stores and sales representatives. I dealt with mason, and he was phenomenal to deal with. He was able to work with me and my needs. I will certainly be going back for any of my boating needs. Some of the best customer service I have ever had! Thanks again mason!
My husband and I recently bought a boat at Docside and Mason was the salesman. He was very kind and efficient when assisting us. We work shift work so can be difficult to get things organized but Mason made the sale very easy and enjoyable. He goes out of his way to be helpful and quick to reply with questions. I would recommend Mason 10/10 to anyone wanting a good sales experience. The entire team at Dockside is a great group to work with.
Mason helped me purchase my Malibu 247 LSV from Dockside. The purchase process was smooth and the delivery was even smoother! Thanks Mason and Dockside for a perfect boat shopping experience!
Mason is the only guy to buy a boat from. My experience was fantastic. He knows what he is talking about and he cares about the experience. Management team was also great . The process of buying a boat was much easier and smooth then I expected.
Dani did the Best Detailing, of my Boat. Amazing is the word !!
We bought our boat in 2019 and every year we drop by either to add an accessory or for maintenance. When we walk in we are greeted by all in a friendly matter. Mason is exceptional always rembering our name's taking the time to catch up with us. Showing us tricks of the trade to help us maintain our boat's appearance and performance. They have never been pushy and always look for best selling price. We feel like family everytime we walk in.
We purchased a pontoon boat from Mason Rice at Dockside Marine. He was very professional to deal with. Everything was handled quickly and efficiently. He was very thorough during the orientation and was a pleasure to deal with. We would certainly recommend him as a sales representative. Carol and Lloyd Petersen and Dave and Evelyn Waddell
Mayson at Dockside provided amazing service and professionalism. Mason was quick with answers and easy to deal with, we will be using dockside for all of our services. I would recommend dockside everyone there was great. Brad the manager and mark at the service department were excellent to deal with.
Huge thanks to Mason at Dockside for an amazing experience purchasing our first boat!
Gr8t Service , Professional and Most Important Friendly and Helpful Total Package
⭐️⭐️⭐️⭐️⭐️ best place in Kelowna to buy new/used boats. They also have a great service department for all your boating needs. Ask for Mason, he will make sure you’re taken care of. Highly recommend.
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Mason And Chris were excellent and efficient to deal with Straight up deal 👍
awesome service! you must deal with Steve Edwards! he goes well above the call of duty. thanks for taking the time to explain everything about our new boat.. looking forward to finally enjoying our beautiful lake okanagan. Geoff and Donna
Huge shout out to the Dockside team, specifically to Dale, Mark, Trevor and Dan. As newbie’s we bought our first used boat a month ago, a process made extremely easy by Dale and Chris. Fast forward one month, we experienced a technical issue on the water. One email later the boat was picked up, repaired and returned, all within 2-3 days. Great communication and amazing service. Thanks guys!!!!
Recently bought our family a boat through Mason at dockside. The experience was excellent. Very friendly environment and no pressure. Would recommend to anyone looking for a boat in the okanagan. We travelled all the way from Cherryville BC and would do it again!
Steve and Chris were absolutely amazing!! Made it so easy and directed me to my dream boat!!! Definitely recommend these guys and their team, made a customer for life!
I can do nothing but rave about my experience with these guys! Mason Rice was my salesman and he was on top of everything I needed, and made my first boat purchase an absolute pleasure. The rest of the crew at dockside were also amazing and I was smiling all the way through. Thanks again, Mason, Steve and Chris for just a fantastic experience!
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Had an amazing experience at Dockside Marine from start to finish!! Mason and Chris were amazing in helping us get the perfect first boat for our family! Highly recommend them for sure!!
My wife Meredith & I are very pleased with the excellent service we received in purchasing our new Sea Ray from MASON . He showed professionalism & a friendly atmosphere with a positive experience for all my family members there. Another helpful member of the team was CHRIS in financing for making our purchase happen. They went above & beyond for us to receive our boat! Thanks again!!
My family and I had a wonderful experience buying our new Sea Ray from MASON . He was very knowledgeable and friendly and I would recommend to anyone to go buy a boat there!The transaction went smooth and efficient. The take home gift was nice as well. Thanks again for your great service!
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Had a great experience with Dockside Marine in Kelowna. Dale our sales representative was extremely informative and ordered my new boat from Searay . Thanks everyone for treating my wife and myself so well through this purchase. We hope to do business again one day .
I went in yesterday (on my birthday) to look for a new boat and they were absolutely AMAZING! Mason took the time to look around until we found the right one for me and my family. Chris the finance guy took my info and in 3 hours they both called me, sang happy birthday and told me the boat was mine! Very professional, very efficient and super friendly. They're men of their words and did everything they said. Highly recommend dealing with them for your next boating experience! Thanks again guys!
Great customer service!! Would recommend to any Okanagan lake boaters or anyone in the area!!
Just wanted to give a shout out to Mason from Dockside. I can honestly say this is the best sales experience I've had to date. Courteous, professional and just a great guy. Worked with me on the price to get the boat I've wanted for a long time. All of the staff were very friendly and made the process very easy. Highly recommend! They've definitely earned my repeat business. The gift pkg I was given was the icing on the cake. Thanks again Mason and Dockside staff!
Dockside, Mason and Chris both impressed with our recent boat upgrade. Mason was knowledgeable, approachable and down-to-earth. Chris was accommodating and a pleasure as well. Would definitely be back!
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We bought an Double-decker Pontoon boat from Mason this spring and I want to say a special thanks to the Dockside staff but especially Mason for making the process smooth and painless. Boat dealers in the Okanagan are often very busy this time of year and I still felt like the time was being taken to make sure my needs were met. The boat is beautiful and I can't wait to get it out on a hot summer day. I will definitely be doing more business with Dockside Marine Centre because of this experience!
Steve and Mason made moving from my 21 VLX to the new 23 LSV seamless and efficient. Chris in the business office had all paperwork ready to go and handled all the details right down to arranging insurance. Already a repeat customer of Dockside, and will keep coming back. Thanks guys, stoked for an awesome summer on the lakes!
Drew & Mason are great! Awesome customer service and in a timely fashion! Thanks for the great work guys, keep it up!
Friendly, knowledgeable staff made it easy for me to get everything I needed. Went above and beyond to make sure I got on the water!!
Had a great experience with the parts department at dockside marine today. Dave was very knowledgeable and found all the parts we needed with ease. I guess it helps to have an ex mechanic looking up your parts. He even gave me a helpful hint when installing an e clip in a tricky location. Highly recommend the team at Dockside marine.
My husband and I just recently purchased a Pontoon boat from Mason at Dockside Marine. He has been so helpful, knowledgeable, super friendly, and such a pleasure to deal with during the whole sale. Mason has been very patient with us and made sure we got the full orientation of the boat and answered all of our questions. I highly recommend Mason if you plan on buying a boat- Thank you so much!
My husband and I recently purchased our boat at Dockside with help from Mason. As first time boat buyers, we really appreciated how knowledgeable Mason was and he was a pleasure to deal with from beginning to end. It's evident he genuienly enjoys what he does and wants his customers to be happy and comfortable with their purchase.
Great people at dockside. Finished maintenance work early despite having labour shortages. Very fair pricing as well.
My husband and I just purchased our dream pontoon. We made the call and Mason and Chris made it happen! We can’t believe how seamless the whole transaction went! Mason is very knowledgeable and made sure we were in good hands from start to finish. Thanks again and see ya on the water 🍻
My fiancé and I recently went to dockside marine to look around, and Mason helped us find the perfect boat for our family. He was very professional and friendly, and he went above and beyond to get us an amazing deal. We couldn’t be more happy with the service! He even kept my son entertained while we were signing our paperwork. Thanks Mason!
I bought and have been servicing my SeaRay at Dockside for years. Dale was great to deal with when I purchased and I can’t say enough about how well Trevor and Tim have taken care of me in service over the years. I highly recommend you to Dockside for your boating needs.
Great Service! No where else we would rather bring our boat! Thanks guys!
Alec and Drew were very helpful and accommodating when I was trying to get my boat to them for winterizing. Alec was most helpful at their site. Good help is hard to find! Keep up the great work guys! Johnny
Excellent parts service at good prices. I am going to have them winterize my boat.
Had exactly what I needed nobody in city did
Helpful staff
My partner and I just purchased a boat at Dockside Marine and the service we received from start to finish was nothing but exceptional. We are first time boat buyers and inexperienced boaters. When we first decided we wanted to get a boat, we went to Dockside and were introduced to Mason who graciously showed us the boats in stock as well as the features. We received an orientation prior to our purchase and after our purchase, we also received a FULL tutorial on loading and launching the boat. We are recommending Mason and the team at Dockside to all ...
Hendrik was super helpful...glad they had parts i needed!
I needed a new screen for my wakesetter and Henrik was absolutely awesome to deal with. He was friendly, knowledgeable, professional, honest and was able to answer all my questions. He really went the extra mile to help me out and provided great customer service. If you need something for your boat I highly recommend giving Henrik a call
We bought our Pontoon boat from Mason at a dockside this spring /summer 2021. Mason went ABOVE AND BEYOND the call of duty for us. He was professional, caring, knowledgeable, and genuine. I would highly recommend buying a boat not only from Dockside but from Mason. He made us feel important and well cared for. After leaving with the boat we feel like we can go back for any issues or questions that may arise. Thank you guys at Dockside ! We love our boat !!!
Mason at Dockside Marine has been so helpful with our pontoon purchase. He helped to make the experience of first time boat ownership smooth sailing. Everyone at Dockside has been welcoming and helpful to getting us out on the lake and answering our many novice questions! Definitely recommend Dockside for your boating needs! Thank you Mason! UPDATE MAY 2022 I'd like to make a shout out to Trevor in service as well as the rest of the crew. They have made us novice boat owners confident we have chosen the right place to purchase, service and store our new toy.
Dockside does a good job looking after the area and sells great boat & boat parts. A perfect experience if you're a boater!
Awesome staff, great Service! Always friendly and helpful!!
After our son passed away my husband didn't want to waterski anymore. I brought the broken wateski to dockside and Henrick repaired for me at no charge. Awesome caring service. Thank you again
This is the first time I have bought and owned a boat. Mason Rice at Dockside made the whole experience a 10/10. Mason listened to my concerns and answered all of my questions with excellent detailed knowledge. He made me feel comfortable and introduced me to many staff members. We went for a test drive before closing the deal and made sure I was 100% happy with the selection of my boat for my needs. I would recommend Mason to anyone interested in buying a boat as he is professional, friendly and knowledgeable.
I have never owned or operated a boat before and wanted to purchase one for my growing family to have out at the cabin for years to come. I conducted plentiful research on everything boating and still felt overwhelmed. I finally decided to reach out to Dockside where I was put in touch with Mason Rice. I then realized I should have just started with Mason and scrapped all my hours of research. He was incredibly helpful and most of the time our meetings were educational. He also was able to explain everything to me that made enough sense for ...
Mason and the entire team at Dockside provide outstanding service and advice. Highly recommended.