Customer Testimonials
We just picked up the boat of our dreams today. I have to share that it was a great experience! Brody made the paperwork painless and the test ride fun! We’re glad we did business with Dockside Marina and highly recommend them to anyone who’s new or seasoned to check them out first!
Mason at Dockside Marine was fantastic to deal with. He was very thorough and made us feel great about our purchase. You’ve earned trust and any future business. Thank you Mason and Dockside!!
I would deal with Mason Rice 1000X. So kind and extremely professional. The whole team is amazing. Thank you!
We have always had great service. We are a multi year customer and will continue to be for as long as we have a boat. Special shout out to Daniela for her service.
We had an amazing experience buying our first boat from Dockside in Kelowna! Mason, Taylor, and Ian were incredible—knowledgeable, patient, and genuinely invested in helping us make the right decision. We originally came in looking at new towboats, then considered a new pontoon, and ultimately decided to go with an older bowrider to get our feet wet (pun intended). Throughout the entire process, the team held our hand, answered every question, and made us feel confident and excited about our purchase. Couldn’t ask for a better introduction to boat ownership. Highly recommend Dockside!
Always polite, efficient service! Thanks to James and Mason!
Mason and Taylor are a fantastic team. They are very knowledgeable and were able to put us into the exact boat we needed for our family. Mason’s hands on approach is so helpful - he’s always there when we need him - definitely our go to boat guy. The service team is also wonderful.
By far the best boat dealer in the Okanagan! We had received sub-par service from just about every boat dealer in town until we met Mason and Taylor at Dockside Marine. From start to finish these guys were exceptional. As first time boat buyers we couldn’t be happier with the attention to detail and the genuine care these guys had for their customers. Save yourself time shopping and just come straight here. Thanks again for the great service! Look forward to seeing you guys out on the lake!
We purchased a boat through Mason Rice. He was amazing to work with. He kept his word, kept in touch and gave us top notch customer service. He is our “boat guy”. I highly recommend Mason.
I brought my boat in for service and was blown away by the service and staff. I was greeted at every turn by smoling and helpful staff. Service and Parts departments are both phenomenal! I really liked being kept apprised of what was happening with the service! Well done, Dockside, I will definitely be back!
There aren’t many companies left in the world that go to the level of service and care that Dockside provides. After a windstorm caused over $30,000 in damage to my pontoon boat, I needed major repairs—new flooring, fence replacement, and a full pontoon replacement. From start to finish, Dockside exceeded all expectations.
Daniela is truly an amazing person who genuinely cares about the customer. She went above and beyond to make sure the entire experience was smooth and positive. Her kindness and professionalism really stood out.
Greg, the technician who did the repairs, showed incredible attention to detail. His ... Read More Google - Apr 6, 2025
I bought a boat from these folks last season, I must admit all aspects of the process were fantastic. From Mason in sales to the service and parts dept the experience was great. This was a first for me in in getting a total turn key experience. The General Manager Taylor even got involved in getting his hands dirty in helping us out. This organization is a total group of professionals that obviously all enjoy what they do and the customer comes first!
I just purchased my second Harris Pontoon Boat from Dockside. I originally purchased a 23' back in 2015. WIth 3 small grandkids and a growing family, I decided to upgrade. I purchased a 25' Harris Solstice. The entire transaction from start to finish was seamless. While I usually dread the "trade in / delivery" process, MASON made it most enjoyable - trouble free. If you are considering a boat, I strongly suggest you stop by Dockside. You won't be disappointed!
Buying my new boat from dockside marine has been the best experience ever. I could not be happier with the service I received. Mason worked very hard to make sure I was completely happy. He never pressured me, took time to answer every single question I had, and worked with Tim and all of the staff at dockside to ensure that my boat was completely ready for me when I picked it up. From service to sales, Mason and the staff at Dockside Marine knocked it completely out of the park. If you are looking for a boat, I highly ... Read More Google - Mar 1, 2025
The team at Dockside were amazing to deal with! They handled a very complicated repair with ease and We are extremely happy with their work! I would highly recommend them for any type of boat repair.
Thanks Mason! It is a pleasure working with you. Looking forward to the delivery of our new toy in the spring!
I wrote a piece earlier today about the service that I received and how I was displeased with that service and provided with one star out of five. I would not like to change that to a full five star rating I was contacted by the staff at Dockside Marine and after discussing the issue in full detail, the problem was resolved where both myself and Dockside Marine were satisfied with the outcome. The staff had gone over and above their policy to make it right My faith has been restored. Thank you
These people are the best in town always helpful nothing but good to say about all the staff there they rock👌👌👌
Danielle and team were great. Boat was prepared as requested and ready when promised. Definitely recommend Dockside for your boating needs.
They have been taking care of me and of course my boat for many years. Great full service. Great people. They drop off the boat at whatever marina you like. I alway recieve my boat “Ship Shape” Thank you. From Peachland.
Very nice place and amazing people
Great service. Trouble free. Definitely using them again next year.
Mason and Taylor went above and beyond, helping my family with the purchase of our new boat! Super helpful and we’ll definitely be back! Thank you guys so much for the ease and help with the purchase!
Friendly and helpful staff. Very pleased with my experience and the work they did looks and performs great.
We bought a Barletta pontoon through Mason, and he was absolutely amazing to deal with. I highly recommend Dockside and their entire team. Darryl & Leah
Very professional and accommodating.
Needed a new impeller for my boat in a hurry. Called dockside and Ian was a great help, was able to lookup required impeller without boat serial number, Dockside had an overhaul kit which included the impeller and new housing in stock. More expensive than Amazon but can’t beat the speed of in-stock or the helpful discussion, so worth the extra to be back up and running same day.
Mason was absolutely amazing! He goes above and beyond for his customers and really knows his products. He showed us many boats and was super patient with us. We ended up buying a Harris pontoon boat that we are very happy with.
Great service from the people over at dockside marine , ended up with a solid boat and a great deal ! Would recommend them for any of your marine needs from service to sales, they have you covered. Thanks again Mason !
I had an excellent experience at Dockside Marine. Mason, my salesman, was fantastic, knowledgeable, friendly, and attentive to all my needs. Daniela in the service department was also wonderful, always accommodating and ensuring everything was taken care of smoothly. Highly recommend this place for anyone looking for great service and a smooth buying experience!
Thank you Connor for the great service you provided to us on the boat repair & getting us in ASAP.
Learn to surf the wake! Gorgeous boat, top notch instruction. Try before you buy the boat or board 🙌🏻
Great service, prompt communication!
My wife and I recently purchased a boat from Dockside Marine and it was a great experience from start to finish with Mason and the team. If you are in the market for boat new or used I would highly recommend reaching out to Mason!
My wife and I bought a boat from Mason Rice at Dockside last week! He made it an excellent buying experience. Very professional and his team had us in the boat and on the water at Lake Okanagan that day of purchase. The team at Dockside made us feel important and Mason is highly recommended from both of us. Thank you Mason and we are looking forward to working with you on our next purchase!!
We recently purchased a boat from Dockside with help from Mason. He was a great help to us and a pleasure to work with. Would definitely recommend coming to see him if you are looking for a boat!
I have to give a total thumbs up where one is due. We were returning from Trader's Cove on our catamaran when we noticed our Portside engine stalling out. We pulled into the pump out station and called dockside, and they sent Taylor out to take a look. Not only did he come out to the boat immediately, he was able to fix the problem in record time and just gave us a wave and a smile goodbye! Thanks so much taylor, you saved the day for us and we will never forget your kindness and helpfulness!
Based on our experience at other dealers, our expectations were not high, we were just going in to Dockside to look at a few boats and leave. Well, Mason really turned that around for us ! He is the most professional boat salesman we have encountered yet! He prides himself in his sales and is very passionate about it. He was the only salesman in Kelowna to offer us water during our visit and to allow us to sit on the boat for a while to decide! We ended up leaving with a brand new boat and he was so kind ... Read More Google - Jul 4, 2024
The service at Dockside is top shelf. The friendly knowledge staff are great to deal with and their rates are very reasonable. I purchased my boat from them and have all my servicing done there as I know it will be done quickly and professionally.
My experience at Dockside was brilliant. Conner was extremely polite and helpful. His estimate was within $10 . My boat was clean and well looked after . I will happily recommend Dockside.
Mason Rice was very helpful and did a great job of finding the right boat for our family!
Taylor and Mason at Dockside have been great to work with. They got me into a new Tige and have been amazing with service and always available to help out!
I would highly recommend Dockside Marina. Every time we need anything from them they are always so helpful with great attitudes. Taylor has been especially amazing!
They look after all my marina needs. Friendly staff. Gas best price in the Okanagan.
Just purchased a 2024 Harris Tritoon last week from Mike Marshall at Dockside Marine, and it was one of the easiest major purchases we've made. They were very straight forward with a great price with little hassle and little back and forth petty negotiating. Mike and the rest of the staff we dealt with at Dockside were very knowledgeable and were very accommodating in answering all our questions and taking us out test rides.
Great service and good people.
It was a pleasure dealing with Daniela and Corey from Dockside Marine. They twent the extra mile to male my boat purchase and transport as easy as possible. Very professional!!!
In January of 24 my wife and I purchased a used pontoon boat, Mason was our sales rep. I agree with all the reviews, five star plus, helpful, understanding through a process I find a little intimidating. Thank you.
Brought my boat into dock side for winterization & warranty work on my boat. Everything was completed and all warranty work done Thanks So much To Daniela Sitar for her amazing service, attitude and all around amazing person.
We recently bought our third boat from Dockside in the last 10 years . Mason made the purchase of our boats very easy. He is very knowledgeable about the boats he sells and is very easy to work with from start to finish . We would highly recommend him if one is in the market for a boat .
If I could rate 6 stars, I would! Mason Rice was super responsive and helpful throughout the entire process. I was in search of a new boat trailer for my Sea-doo and Mason hooked me up with a brand-new Marlon and even accommodated the transfer from my old trailer to the new one at their boat launch. I was worried the process would be cumbersome but it was as smooth as butter. I will definitely return to Dockside when I am ready to add a boat to the lineup in the future!
Bought a small boat trailer here. Very freindly and welcoming people. Mike M was very helpful getting detailed pictures and specs to make sure what they had would work for me.
I had a new motor put on my boat . Dealing with the people at Dockside was a great experience , very friendly and knowledgeable . Would highly recommend them
Great experience with Mike Marshall today. First spoke with Mike three days ago regarding a boat trailer and made arrangements to complete the deal today. When I arrived everything was ready and everything went smoothly. Mike was very professional, knowledgeable and friendly.
Mason and the entire Dockside team made buying our new boat an awesome experience! Everyone was extremely helpful and knowledgeable and I would recommend them to anyone looking at purchasing a boat. Thanks for everything!
We enjoyed dealing with Mason immensely. Mason is an authentic person. He did a great job in making a human connection. Great experience. Keep up the great work Mason.
Thank you Mike Marshall for finding us the perfect boat at the right price. Mikes professionalism, honesty and no pressure approach along with his over the top customer service made this a very enjoyable experience. We can’t thank Mike enough, along with Mason and Chris and the incredible group at Dockside. 10 out 10.
Great buying experience by Mason in sales , he was professional, knowledgeable & above all helpful! From Chris who helped get all the paperwork in order and registering boat with transport Canada through to the parts department who got us a tender & davits at a great price & the service department getting it ready for the water, they all were friendly helpful you couldn’t go wrong giving them a chance if you’re considering buying a boat ! Thanks to all Bill & Sonya.
Terrific team at Dockside!
Had many dealings with this company either buying boats or fixing same. They are excellent with any issues and are big enough to step up to the plate and make you happy. Dale Thompson is Mr honest and is the best. I highly recommend all of the staff. Keep the company focus. Thanks
so refreshing to be looked after so well, great crew, great staff, great service. Cheers.
Mason and Taylor eliminated all stress when it came to selling my boat! They were friendly and very responsive. Highly recommend using Dockside for your buying or selling needs!
I have just recently bought my second boat from Dockside Marine over the last decade and am pleased to say my experience with Mason and the entire team has made my purchase absolutely enjoyable and flawless. I look forward to continuing to do business in the future and would recommend Dockside Marine and Mason to anyone looking for an honourable and reputable company. Mason went over and above closing the deal on my boat and felt he did a great job for both parties using his professional knowledge of the industry. Call Mason to buy or sell a boat. From ... Read More Google - Feb 18, 2024
Mason has been great I suggest you ask for him he will make your everything is perfect for you !!!
We have recently purchased a boat for our business, and Mason was absolutely amazing. Not only in his expertise on the boats and inventory, but with wealth of knowledge in the rental industry as well. Mason made us feel comfortable moving forward with a deal that was win-win for us! Chris was very helpful with finalizing the deal, and we appreciate the whole experience. We look forward to creating a long term relationship! Thanks again.
Taylor, Mason, Daniela, and Conner, all provided myself, and family with open arms on our search for our new boat. They were very helpful from start to finish with making the deal happen. I would gladly return to Dockside Kelowna in the future.
Same day service as promised and courteous staff. Thank you
We bought our little fishing boat here this past spring and I must say that Dockside Marine Centre provided us with excellent service, even when we ran into an unexpected issue. Will definitely shop here again when it is time to upgrade 🙂
Parts and service departments are top notch! Always friendly and go the extra mile to help keep you in the water! There my go to marine Center in Kelowna!
There is no equal to the service and knowledge you get here. I bought my first Sea Ray 205 sport here yesterday. Everyone involved Dale, Chris, Brad and Mason were all the guys I dealt with while buying this boat. Everyone made sure I felt comfortable, made sure I had what I needed as a first time boat buyer and answered all my questions without fail. Mason took my new bride and I out in the boat and showed us all things boat and driving. He even gave me his number if I had an issue with anything on the water. ... Read More Google - Sep 13, 2023
My boat was involved in a building collapse last winter and the damages to the tower pillars and windshield section were enough to make a grown man cry. Brought my boat to dockside and from the day I brought it in to the day I picked it back up, Conner and the staff at Dockside were amazing to deal with. I was given regular updates on the status of my repairs and they worked due diligently to get my boat back to its beauty.
The day I picked it up, I couldn’t believe the detail and finish of my ... Read More Google - Sep 13, 2023
In the spring I bought a used 2020 Malibu LSV in a private sale. After a season on the water, I realized there were a few glitches that needed to be addressed, some maybe my lack of experience with surfboats, so I decided to make the drive from the Kootenays to Dockside, my closest Malibu dealer. The experience was worth the drive. Daniela is simply exceptional as the customer facing side of the service department. She is knowledgeable, quick to respond, with a clear and friendly communication style sprinkled with considerable humour and positive energy. She is an outstanding representative for ... Read More Google - Sep 9, 2023
Grey service, thorough, got us a quote before doing the work and waited for our approval before moving forward. They made suggestions and gave us options on repair! I would highly recommend!
We bought a used boat from Dockside. The staff and everyone we dealt with were just excellent. The boat was cleaned up beautifully and the service was incredible. I can’t imagine dealing with anyone else!
I would like to thank Taylor for his great work ethic, no matter what the concern is he is happy to facilitate by visiting your boat and trouble shooting to find a solution. He always completes the work that he has committed to in a professional and timely manner. Taylor is happy to review your bill personally and explain each and every item that was charged. I would recommend Taylor and his team as being the best service team in the Okanagan.
Thank you Taylor Doll for the exceptional service you provide every time we have our boat serviced. Your tremendous knowledge, work ethics, honesty and genuineness is first class. Anyone looking for a boat or has questions on repairs must see Taylor. You will always receive customer service beyond your expectations. As a result, Taylor saved us from a potential situation on the water because of his care and pro-activeness of our boat needs. He and his staff member Conner provided immediate and excellent assistance on resolving our issue. Superb.
We just purchased our first boat today and we were so pleased with all of the staff there. They went above and beyond. Mason Rice was fantastic and we recommend him for any sales enquiries. Thanks!!!
Great people to deal with.
The device department were very helpful with information and options for my boat repairs.
Thanks to Mason for a wonderful experience purchasing our new bow rider boat. Trade in went smoothly & Mason was entirely attentive to ensure we were happy with our new Chapparel. Great customer service and we couldn’t be happier!!
We purchased our Harris Pontoon boat from Steve. He was awesome to deal with. We absolutely love our boat. We had some challenges and a few glitches. Taylor came out to fix the issues and replaced the stereo. Both Steve and Taylor were incredible. We are so impressed with the level of service and their follow up. Can’t say enough positive things about our experience with Dockside. Thank you for your professionalism and prompt attention. Sincerely, Gord & Lisa Schmidt
Wow ! Cannot say enough about how i was helped to get my boat up and running for the holiday weekend . Had no instrumentation and no guages working . Dropped by to ask a question and was offered suggestions and told if it didnt work to bring the boat over as the gentleman thought it to be a simple fix . Later i brought it by and waited to speak to the same guy . He came out to troubleshoot and it did not take long for him to find the problem . I was going to contact the management team to praise and thank ... Read More Google - Jul 6, 2023
Having the additional luxury of the carts was the perfect addition to the end of an amazing day on the beautiful okanagan lake
Friendly counter staff, gave me some advice to try no pressure to want me to bring it in. Ended up bringing it in anyways. Dealt with Conner who was friendly to work with gave me the honest run down on the problem and had it fixed. I own a surf boat with teenage boys that I don't get to see much of, just the bills. So don't have a lot of spare money to spend. So it was great to see it was a simple and inexpensive fix.
I have been a proud and grateful customer of Dockside Marine in Kelowna for over 10 years, and I can't praise them enough for their exceptional service and extraordinary generosity. This review is long overdue, but it's never too late to acknowledge a business that consistently goes above and beyond.
One incident that truly stands out in my mind is when I lost the keys to my glove box. I was worried about the hassle and expense of getting a replacement, but the team at Dockside Marine surprised me with their incredible support. They immediately sprang into action, utilizing ... Read More Google - Jun 1, 2023
Dockside Marina team,
I want to give a huge shout out to the Dockside Marina team for all their hospitality and awesomeness. Each one of you played a part in making our dreams come true from the moment I contacted Dockside Marina to driving away with our dream boat. Mason, you were a superstar from the start to finish line. I appreciate all you did for us by being helpful, respectful, funny, and very approachable. It was awesome each time I came back to Dockside to look at the boat before taking it home, you would have the boat uncovered, ... Read More Google - May 28, 2023
We couldn't be happier with the quality of the work we had done. The attention to detail, the proactive communication and advice all made for a great experience and confirmed that we made the right choice in having Dockside take care of our boat. A great team and a big shout out to Taylor and Conner for making our project list happen!
I have been using Dockside Marine for over 5 years. I have found them to be okay for sales and service. They always seemed to be more interested in sales rather than service - until recently. Dockside was sold last fall and the new owners recruited Taylor Doll as the new Operations Manager. There was been a significant uptick in morale and a culture shift to be more service focussed. So far this year, I am very pleased with "new" Dockside Marine. I hope they keep this up as my experience with Dockside has been much improved. Thanks
I’ve dealt with Dockside Marine quite a few times now, and have always had a good experience. Whether it’s purchasing, selling, or servicing I would recommend Dockside over and over. They are honest, do quality work and even look out for their customers which seems to be more and more rare these days. I’ve recently had the pleasure of dealing with Mason Rice from sales and again have had a great experience. Thank you Mason for everything you have done, and I look forward to dealing with you guys in the future.